Privacy Policy

Effective Date: August 1, 2024

Welcome to Threems Agency! At Threems, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us through our websites, services, and communications. Threems Agency operates in compliance with GDPR, UK Data Protection Act 2018, and relevant privacy laws in Turkey and the Netherlands.

1. Who We Are

Threems Agency is a digital solutions provider specializing in digital marketing, brand development, web development, public relations, digital transformation, and localization services. With offices in the UK, Turkey, and the Netherlands, we are committed to maintaining the trust and confidence of our clients and visitors to our websites.

  • UK Office: Kemp House, 160 City Road, London EC1V 2NX, United Kingdom
  • Turkey Office: İkitelli OSB Mah. 6. Cd. Beyaz Tower No: 1 – Kat: 5 Ofis: 86 Başakşehir / İstanbul, Turkey
  • Netherlands Office: Jan van der Nootstraat 6, 7552 XB Hengelo, Netherlands
For questions or concerns about your data, please contact us at compliance@threems.co.uk

2. Data We Collect

Personal Data You Provide:

We collect personal data when you interact with us, such as:

  • Contact Information: Name, email, phone number, company details.
  • Service Data: Information related to the services you request, such as campaign objectives, brand guidelines, and project details.
  • Payment Details: Billing address, VAT number, and payment details (processed securely via third-party payment providers).
  • Localization Content: Sensitive or proprietary content for translation and localization purposes, handled securely.

Automatically Collected Data:

When you visit our websites:

  • Cookies and Tracking Technologies: Data on browsing behavior, IP addresses, and device information.
  • Analytics Data: Pages viewed, time on site, and referral sources (using GDPR-compliant analytics tools).

3. How We Use Your Data

We use your personal data for the following purposes:

a. Service Delivery:

  • To provide digital marketing, branding, PR, web development, and localization services tailored to your needs.
  • To manage client projects and communicate with you about deliverables.

b. Marketing and Communication:

  • To send updates about our services, newsletters, and promotional offers (with your consent).
  • To showcase your success story with explicit prior approval for case studies or testimonials.

c. Compliance and Security:

  • To comply with legal obligations in the UK, Turkey, and the Netherlands.
  • To prevent fraud, unauthorized access, or misuse of our websites and services.

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: For marketing communications and cookies (opt-in required).
  • Contractual Necessity: To provide services requested by clients.
  • Legal Obligations: To comply with regulations in jurisdictions where we operate.
  • Legitimate Interests: For internal analytics and improving service delivery.

5. Third-Party Sharing

We share data only when necessary:

  • Service Providers: Third-party tools for analytics (e.g., Google Analytics), payment processing, and web hosting.
    Partners: Contractors for specific services such as PR outreach, translation, or marketing campaigns.
    Legal Requirements: When mandated by law or regulatory authorities.
We ensure all third parties comply with GDPR and relevant data protection laws.

6. Data Retention

We retain personal data:

  • For Active Clients: For the duration of the project and up to 5 years for audit and regulatory purposes.
    Marketing Data: Until consent is withdrawn or data is no longer relevant.

7. Your Rights

Under GDPR and applicable laws, you have the right to:

  • Access: Request a copy of the data we hold about you.
  • Rectify: Correct any inaccuracies in your data.
  • Delete: Request deletion of your data (“right to be forgotten”).
  • Restrict Processing: Limit how we use your data.
  • Data Portability: Receive your data in a machine-readable format.
  • Withdraw Consent: Opt-out of marketing communications or data processing.
To exercise these rights, contact us at compliance@threems.co.uk

8. Data Security

We implement robust security measures to protect your data:

  • Encryption of sensitive data in transit and at rest.
  • Regular security audits and staff training.
  • Restricted access to personal data based on role necessity.

9. Cookies and Tracking

We use cookies to enhance user experience:

  • Necessary Cookies: Essential for website functionality.
  • Analytics Cookies: To analyze visitor behavior (with consent).
  • Marketing Cookies: For personalized ad campaigns.
For details, see our Cookie Policy

10. International Data Transfers

As a global agency, we may process data across borders. We ensure all transfers comply with GDPR and implement appropriate safeguards, such as EU-approved Standard Contractual Clauses.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date. For significant changes, we will notify users directly.

12. Contact Us

For privacy concerns or questions, please contact us: Email: compliance@threems.co.uk

This Privacy Policy reflects our commitment to protecting your privacy while delivering industry-leading services.